{"provider_url": "https://www.novasantahelena.mt.leg.br", "title": "Sobre a Ouvidoria", "html": "<div class=\"col-box-ouvidoria-responsavel\">\r\n<h3 style=\"text-align: left; \" data-start=\"121\" data-end=\"151\"><strong data-start=\"125\" data-end=\"149\"></strong></h3>\r\n<h3 style=\"text-align: left; \" data-start=\"121\" data-end=\"151\"><strong data-start=\"125\" data-end=\"149\">Ouvidora Respons\u00e1vel\u00a0</strong></h3>\r\n<p style=\"text-align: left; \" data-start=\"152\" data-end=\"186\"><strong data-start=\"152\" data-end=\"186\">D\u00e9bora Oliveira da Silva Oneda</strong></p>\r\n<p style=\"text-align: left; \" data-start=\"188\" data-end=\"475\">\ud83d\udccd <strong data-start=\"191\" data-end=\"204\">Endere\u00e7o:</strong> Avenida Jos\u00e9 Em\u00edlio de Moraes, n\u00ba 888 \u2013 Centro, Nova Santa Helena/MT<br data-start=\"273\" data-end=\"276\" /> \ud83d\udcee <strong data-start=\"279\" data-end=\"287\">CEP:</strong> 78513-000<br data-start=\"297\" data-end=\"300\" /> \ud83d\udcf1 <strong data-start=\"303\" data-end=\"325\">Telefone/WhatsApp:</strong> (66) 98146-0012<br data-start=\"341\" data-end=\"344\" /> \ud83d\udce7 <strong data-start=\"347\" data-end=\"358\">E-mail:</strong> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"359\" data-end=\"387\">ouvidoriacamaransh@gmail.com</a><br data-start=\"387\" data-end=\"390\" /> \ud83d\udd56 <strong data-start=\"393\" data-end=\"431\">Hor\u00e1rio de atendimento ao p\u00fablico:</strong><br data-start=\"431\" data-end=\"434\" /> De segunda a sexta-feira, das 07h \u00e0s 11h.</p>\r\n<hr data-start=\"477\" data-end=\"480\" />\r\n<h3 style=\"text-align: left; \" data-start=\"482\" data-end=\"510\"><strong data-start=\"486\" data-end=\"510\">O que \u00e9 a Ouvidoria?</strong></h3>\r\n<p style=\"text-align: left; \" data-start=\"512\" data-end=\"699\">A Ouvidoria do Legislativo \u00e9 o \u00f3rg\u00e3o de interlocu\u00e7\u00e3o entre a C\u00e2mara Municipal e a sociedade. Ela funciona como um canal aberto para o recebimento de manifesta\u00e7\u00f5es da popula\u00e7\u00e3o, tais como:</p>\r\n<ul style=\"text-align: left; \" data-start=\"701\" data-end=\"833\">\r\n<li data-start=\"701\" data-end=\"717\">\r\n<p data-start=\"703\" data-end=\"717\">Solicita\u00e7\u00f5es</p>\r\n</li>\r\n<li data-start=\"718\" data-end=\"743\">\r\n<p data-start=\"720\" data-end=\"743\">Pedidos de informa\u00e7\u00e3o</p>\r\n</li>\r\n<li data-start=\"744\" data-end=\"759\">\r\n<p data-start=\"746\" data-end=\"759\">Reclama\u00e7\u00f5es</p>\r\n</li>\r\n<li data-start=\"760\" data-end=\"773\">\r\n<p data-start=\"762\" data-end=\"773\">Sugest\u00f5es</p>\r\n</li>\r\n<li data-start=\"774\" data-end=\"787\">\r\n<p data-start=\"776\" data-end=\"787\">Den\u00fancias</p>\r\n</li>\r\n<li data-start=\"788\" data-end=\"833\">\r\n<p data-start=\"790\" data-end=\"833\">Outros encaminhamentos de interesse p\u00fablico</p>\r\n</li>\r\n</ul>\r\n<hr data-start=\"835\" data-end=\"838\" />\r\n<h3 style=\"text-align: left; \" data-start=\"840\" data-end=\"870\"><strong data-start=\"844\" data-end=\"870\">Como a Ouvidoria atua?</strong></h3>\r\n<p style=\"text-align: left; \" data-start=\"872\" data-end=\"917\">A atua\u00e7\u00e3o da Ouvidoria ocorre em tr\u00eas etapas:</p>\r\n<ol style=\"text-align: left; \" data-start=\"919\" data-end=\"1368\">\r\n<li data-start=\"919\" data-end=\"1032\">\r\n<p data-start=\"922\" data-end=\"1032\"><strong data-start=\"922\" data-end=\"948\">Recebimento e an\u00e1lise:</strong> As manifesta\u00e7\u00f5es s\u00e3o recebidas, analisadas e encaminhadas aos setores respons\u00e1veis.</p>\r\n</li>\r\n<li data-start=\"1033\" data-end=\"1201\">\r\n<p data-start=\"1036\" data-end=\"1201\"><strong data-start=\"1036\" data-end=\"1055\">Acompanhamento:</strong> A Ouvidoria acompanha as provid\u00eancias adotadas, cobra solu\u00e7\u00f5es e mant\u00e9m os cidad\u00e3os informados sobre o andamento e a conclus\u00e3o das manifesta\u00e7\u00f5es.</p>\r\n</li>\r\n<li data-start=\"1202\" data-end=\"1368\">\r\n<p data-start=\"1205\" data-end=\"1368\"><strong data-start=\"1205\" data-end=\"1232\">Relat\u00f3rios e melhorias:</strong> S\u00e3o elaborados relat\u00f3rios com base nos atendimentos e avalia\u00e7\u00f5es dos usu\u00e1rios, os quais servem de base para aprimorar a gest\u00e3o p\u00fablica.</p>\r\n</li>\r\n</ol><hr data-start=\"1370\" data-end=\"1373\" />\r\n<h3 style=\"text-align: left; \" data-start=\"1375\" data-end=\"1410\"><strong data-start=\"1379\" data-end=\"1410\">Qual o prazo para resposta?</strong></h3>\r\n<p style=\"text-align: left; \" data-start=\"1412\" data-end=\"1537\">A Ouvidoria do Legislativo responder\u00e1 \u00e0s manifesta\u00e7\u00f5es no prazo de at\u00e9 <strong data-start=\"1483\" data-end=\"1502\">20 (vinte) dias</strong>, contados a partir do recebimento.</p>\r\n<p style=\"text-align: left; \" data-start=\"1539\" data-end=\"1755\">Esse prazo poder\u00e1 ser de at\u00e9 <strong data-start=\"1568\" data-end=\"1588\">30 (trinta) dias</strong> quando a demanda depender de outros \u00f3rg\u00e3os ou setores, podendo ainda ser <strong data-start=\"1662\" data-end=\"1694\">prorrogado por igual per\u00edodo</strong> nos casos em que a complexidade da solicita\u00e7\u00e3o assim exigir.</p>\r\n<h2 style=\"text-align: left; \" data-start=\"486\" data-end=\"510\"><strong style=\"text-align: center; \" data-start=\"125\" data-end=\"149\"><strong data-start=\"486\" data-end=\"510\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \ud83d\udde3\ufe0fOuvidoria Online</strong></strong></h2>\r\n<p><strong style=\"text-align: center; \" data-start=\"125\" data-end=\"149\"><strong data-start=\"486\" data-end=\"510\"><br /></strong></strong></p>\r\n<p class=\" \"><strong style=\"text-align: center; \" data-start=\"125\" data-end=\"149\"><strong data-start=\"486\" data-end=\"510\"></strong></strong><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><a class=\"external-link\" href=\"https://falabr.cgu.gov.br/web/manifestacao/criar/selecionar-assunto?ouvidoriaInterna=false\" target=\"_blank\" title=\"DENUNCIA\">\u2139\ufe0f DEN\u00daNCIA - CLIQUE AQUI\u00a0</a></strong></strong></strong><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><a class=\"external-link\" href=\"https://falabr.cgu.gov.br/web/manifestacao/criar/selecionar-assunto?ouvidoriaInterna=false\" target=\"_blank\" title=\"DENUNCIA\"><strong data-start=\"125\" data-end=\"149\">(Denuncie uma irregularidade ou viola\u00e7\u00e3o na administra\u00e7\u00e3o p\u00fablica)\u00a0</strong></a></strong></strong></strong></p>\r\n<p class=\" \"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><a class=\"external-link\" href=\"https://falabr.cgu.gov.br/web/manifestacao/criar/selecionar-assunto?ouvidoriaInterna=false\" target=\"_blank\" title=\"DENUNCIA\"><strong data-start=\"125\" data-end=\"149\"></strong></a></strong></strong></strong><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><a class=\"external-link\" href=\"https://falabr.cgu.gov.br/web/login?tipo=2&amp;ouvidoriaInterna=false&amp;redirect=/v-app/manifestacao/criar?tipo=2%26ouvidoriaInterna=false\" target=\"_blank\" title=\"RECLAMA\u00c7\u00c3O\">\u2139\ufe0f RECLAMA\u00c7\u00c3O\u00a0<strong data-start=\"125\" data-end=\"149\">- CLIQUE AQUI\u00a0<strong data-start=\"125\" data-end=\"149\">(Manifeste sua insatisfa\u00e7\u00e3o com o servi\u00e7o p\u00fablico)\u00a0</strong></strong></a></strong></strong></strong></p>\r\n<p class=\" \"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><a class=\"external-link\" href=\"https://falabr.cgu.gov.br/web/login?tipo=2&amp;ouvidoriaInterna=false&amp;redirect=/v-app/manifestacao/criar?tipo=2%26ouvidoriaInterna=false\" target=\"_blank\" title=\"RECLAMA\u00c7\u00c3O\"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"></strong></strong></a></strong></strong></strong><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><a class=\"external-link\" href=\"https://falabr.cgu.gov.br/web/login?tipo=5&amp;ouvidoriaInterna=false&amp;redirect=/v-app/manifestacao/criar?tipo=5%26ouvidoriaInterna=false\" target=\"_blank\" title=\"SOLICITA\u00c7\u00c3O\">\u2139\ufe0f SOLICITA\u00c7\u00c3O\u00a0<strong data-start=\"125\" data-end=\"149\">- CLIQUE AQUI\u00a0<strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"></strong></strong></strong></strong></a><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><a class=\"external-link\" href=\"https://falabr.cgu.gov.br/web/login?tipo=2&amp;ouvidoriaInterna=false&amp;redirect=/v-app/manifestacao/criar?tipo=2%26ouvidoriaInterna=false\" target=\"_blank\" title=\"RECLAMA\u00c7\u00c3O\"><strong data-start=\"125\" data-end=\"149\">(Solicite a ado\u00e7\u00e3o de provid\u00eancias por parte de uma Ouvidoria)\u00a0</strong></a></strong></strong></strong></strong></strong></strong></p>\r\n<p class=\" \"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><a class=\"external-link\" href=\"https://falabr.cgu.gov.br/web/login?tipo=2&amp;ouvidoriaInterna=false&amp;redirect=/v-app/manifestacao/criar?tipo=2%26ouvidoriaInterna=false\" target=\"_blank\" title=\"RECLAMA\u00c7\u00c3O\"><strong data-start=\"125\" data-end=\"149\"></strong></a></strong></strong></strong></strong></strong></strong><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><a class=\"external-link\" href=\"https://falabr.cgu.gov.br/web/login?tipo=4&amp;ouvidoriaInterna=false&amp;redirect=/v-app/manifestacao/criar?tipo=4%26ouvidoriaInterna=false\" target=\"_blank\" title=\"SOLICITA\">\u2139\ufe0f SUGEST\u00c3O\u00a0<strong data-start=\"125\" data-end=\"149\">- CLIQUE AQUI\u00a0<strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"></strong></strong></strong></strong></a><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><a class=\"external-link\" href=\"https://falabr.cgu.gov.br/web/login?tipo=2&amp;ouvidoriaInterna=false&amp;redirect=/v-app/manifestacao/criar?tipo=2%26ouvidoriaInterna=false\" target=\"_blank\" title=\"RECLAMA\u00c7\u00c3O\"><strong data-start=\"125\" data-end=\"149\">(Envie uma ideia ou proposta de melhoria para os servi\u00e7os p\u00fablicos)\u00a0</strong></a></strong></strong></strong></strong></strong></strong></p>\r\n<p class=\" \"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><a class=\"external-link\" href=\"https://falabr.cgu.gov.br/web/login?tipo=3&amp;ouvidoriaInterna=false&amp;redirect=/v-app/manifestacao/criar?tipo=3%26ouvidoriaInterna=false\" target=\"_blank\" title=\"ELOGIO\">\u2139\ufe0f ELOGIO\u00a0<strong data-start=\"125\" data-end=\"149\">- CLIQUE AQUI\u00a0<strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"></strong></strong></strong></strong></a><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><strong data-start=\"125\" data-end=\"149\"><a class=\"external-link\" href=\"https://falabr.cgu.gov.br/web/login?tipo=2&amp;ouvidoriaInterna=false&amp;redirect=/v-app/manifestacao/criar?tipo=2%26ouvidoriaInterna=false\" target=\"_blank\" title=\"RECLAMA\u00c7\u00c3O\"><strong data-start=\"125\" data-end=\"149\">(Expresse se voc\u00ea est\u00e1 satisfeito com um atendimento p\u00fablico)\u00a0</strong></a></strong></strong></strong></strong></strong></strong></p>\r\n</div>\r\n<h2 class=\" \"></h2>\r\n<p>\u00a0</p>\r\n<h2 class=\" \" style=\"text-align: center; \">\u26a0\ufe0f<a class=\"external-link\" href=\"https://falabr.cgu.gov.br/web/\" target=\"_blank\" title=\"CLIQUE AQUI\">FALA BR - CLIQUE AQUI</a><span>\u26a0\ufe0f</span></h2>", "author_name": "", "version": "1.0", "author_url": "https://www.novasantahelena.mt.leg.br/author/nsh", "provider_name": "C\u00c2MARA MUNICIPAL DE NOVA SANTA HELENA - MT", "type": "rich"}